Refund policy

If you are looking for how to raise a refund or a return, please proceed to this page Claims

Refund and Returns Policy

Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

-Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Revibe Technology FZ LLC, that is responsible for your information under this Return & Refund Policy.
-Customer: refers to the company, organization or person that signs up to use the Revibe Service to manage the relationships with your consumers or service users.
-Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Revibe and use the services.
-Service: refers to the service provided by Revibe as described in the relative terms (if available) and on this platform.
-Website: Revibe.”’s” site, which can be accessed via this URL: za.revibe.me
-You: a person or entity that is registered with Revibe to use the Services.

Return

Thanks for shopping at Revibe. We appreciate the fact that you like to shop with us. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at Revibe. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Revibe, you agree to the terms set forth below along with Return Policy.

You can return a product if:

– The product delivered is incorrect (not opened and still includes all original packaging)
– A damaged or flawed product compared to the product listed on our website

You can return a product for a change of mind reason within 10 days of delivery, free of charge. You will receive a full refund once our team has checked that the device is in the same condition it was sent. Please send back the device with all its accessories and in the box it came in; if anything is missing, or the device is not shipped in its original box, we reserve the right to reject the return. We do not accept returns of new products once opened due to the significant loss of value.

If there is a problem with your device, please submit a return request within 10 days of delivery. We collect the device free of charge, and it goes through an inspection before the return is confirmed. Returns can only be accepted if the device is in good condition: if it has physical damage or signs of misuse, or it is found to be working as described, the return will not be processed and the device will be sent back to you. Return shipping for a claim found invalid is paid by the customer; we will tell you the exact amount, and if it is not settled within 90 days of our notice, the device is disposed of.

Refunds

We pride ourselves at serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.

Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don’t have to worry unnecessarily about your order. If you have purchased via Online payment, then you will be refunded via the original mode of payment once our team confirms your request. If you have paid using cash on delivery, a refund through bank account will be conducted.

We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won’t get damaged during transit. Please note that Revibe is not liable for damages that are caused to the items during transit or transportation.

We will inspect your returned product as soon as we receive it and, if it follows the guidelines above, we will issue your refund in one of two ways:
– Original payment method: processed within 7 business days of approval; it can take about 10 business days to appear on your bank statement.
– Store Credit: added to your Revibe account as a voucher code within 24 hours of approval.

Shipping

To raise a return or warranty claim, log in to My Account. We collect the device free of charge. If the claim is found invalid, the shipping to send the device back to you is paid by the customer.

Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

Personal Data and information on devices are the responsibility of customers and customers are advised to make back-ups for their data, switch off FMI, remove lock/password prior to servicing the device.

If, for any reason, You are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product.

-Via Email: contact@revibe.me